Privacy Policy

1. Introduction

NutraMentorr ("we", "us", "our") operates the website nutramentorr.com and provides nutrition consulting services. This Privacy Policy explains how we handle personal information when you visit the site, submit a booking enquiry, or become a client.

By using this website or submitting a form, you confirm that you have read and understood this policy. If you do not agree with it, please do not use the site or submit your information.

2. Information We Collect

2.1 Information you give us directly

• Contact details — name, email address, telephone number, city and state.
• Enquiry details — the service you're interested in, preferred appointment date, time and format, and how you heard about us.
• Goal and background information — anything you choose to write in the message field, which may include training history, dietary habits or health context.
• Client assessment data — if you become a client: bodyweight, body composition measurements, dietary intake records, training load, and any health information you disclose so that we can build your plan.
• Marketing preference — whether you opted in to our email journal.

2.2 Information collected automatically

• IP address, browser type and version, operating system and device type.
• Pages visited, time spent, referring website and general navigation behaviour.
• Cookie identifiers, subject to the choice you make in our cookie banner.

2.3 Information we do not collect

• Calculator inputs. Every calculation on our calculator page runs entirely inside your browser. The height, weight, age and activity values you enter are never transmitted to us or to anyone else, and are discarded when you close the page.
• Payment card details. We do not process or store card numbers on this website.

3. How We Use Your Information

• To respond to your enquiry and schedule your consultation.
• To deliver the nutrition consulting services you have engaged us for.
• To create, adjust and review your personalized nutrition programme.
• To send administrative communications such as appointment confirmations and reminders.
• To send our email journal, only where you have explicitly opted in.
• To understand how the website is used and improve it.
• To comply with legal, accounting and record-keeping obligations.

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information to anyone, for any purpose.

4. Legal Basis for Processing

Where applicable law requires a legal basis, we rely on the following:

• Consent — for marketing emails, optional analytics cookies, and processing of health-related information you voluntarily provide.
• Contract — where processing is necessary to deliver the services you have engaged.
• Legitimate interests — for site security, fraud prevention and service improvement, balanced against your rights.
• Legal obligation — where we are required to retain records by law.

5. Cookies & Tracking

We use two categories of cookie:

• Essential cookies — required for the site to function, including remembering your cookie preference. These cannot be switched off.
• Analytics cookies — optional. They help us understand which pages are useful and where visitors drop off. These are only set if you choose "Accept All".

You can change your choice at any time using the Cookie Settings link in the footer of any page, or by clearing your browser's site data. Most browsers also allow you to block cookies entirely, though this may affect how the site functions.

6. Sharing & Disclosure

We share personal information only in the following limited circumstances:

• Service providers — email delivery, scheduling and secure hosting providers acting on our instructions and bound by confidentiality obligations.
• Your own care team — where you have asked us to coordinate with your physician, dietitian or coach, and only with your explicit consent.
• Legal requirements — where disclosure is required by law, court order or a valid governmental request.
• Business transfer — if the practice is sold or merged, your information may transfer to the successor entity, subject to this policy.

We never sell your personal information, and we never share it with third parties for their own marketing purposes.

7. Data Retention

• Enquiries that do not become clients — retained for up to 24 months, then deleted.
• Client records — retained for 7 years after the end of the engagement, consistent with professional record-keeping practice.
• Marketing subscriptions — retained until you unsubscribe, plus a suppression record so we don't contact you again in error.
• Website analytics — retained in aggregated form for up to 26 months.

8. Security

We apply reasonable administrative, technical and physical safeguards to protect your information, including encrypted transmission, access controls limited to personnel who need the data, and secure storage of assessment records.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you provide information at your own risk.

9. Your Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where no legal obligation requires us to keep it.
• Withdraw consent at any time, including unsubscribing from emails.
• Object to or request restriction of certain processing.
• Request your data in a portable, machine-readable format.
• Not be discriminated against for exercising any of these rights.

To exercise any of these, email info@nutramentorr.com. We will respond within 30 days and may ask you to verify your identity before acting on the request.

California residents

Under the CCPA/CPRA you have the rights described above, including the right to know what categories of personal information we collect and the right to opt out of "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined under California law.

10. Children's Privacy

This website and our services are not directed at children under 13, and we do not knowingly collect information from them. Clients aged 13 to 17 may only be enrolled with the involvement and documented consent of a parent or legal guardian. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Third-Party Links

Our website and articles may link to external sites, including research sources and third-party product pages. We are not responsible for the privacy practices or content of those sites. Review their policies before providing them with any information.

12. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will always reflect the current version. Material changes will be announced with a notice on the site. Continued use after a change constitutes acceptance of the updated policy.

13. Contact Us

Questions about this policy, or about how we handle your information:

• Email: info@nutramentorr.com
• Privacy enquiries: help@nutramentorr.com
• Phone: (512) 555-0184
• Post: NutraMentorr, 1204 South Lamar Blvd, Suite 210, Austin, TX 78704, United States